Highwood Audio School

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Privacy Policy

Last updated:

Overview

We collect only the data necessary to deliver our services. We do not sell personal information.

This policy explains what information we collect, how we use it, how long we keep it, the choices you have, and how to contact us. It applies to all visitors and students of Highwood Audio School.

Data We Collect

  • Contact details you submit (name, email, phone).
  • Course selections and preferences stored in your browser.
  • Technical data to ensure site performance and security.

We may also process limited event data such as page views, button clicks, and error diagnostics where you have consented to analytics cookies.

Legal Bases for Processing

  • Contract: to provide requested courses and account functions.
  • Consent: for analytics, marketing preferences, and optional communications.
  • Legitimate interests: to secure our services, prevent abuse, and improve performance.
  • Legal obligations: to comply with accounting, tax, and regulatory requirements.

Cookies

We use strictly necessary cookies to remember your preferences (e.g., theme, cookie consent) and to store your cart and favorites locally on your device.

  • Essential: hw_cookie_consent (your consent settings), hw_theme (light/dark), hw_session_guard (session integrity).
  • Preferences: hw_ui_prefs (UI language, collapsed sections), hw_saved_courses (your saved lists).
  • Analytics: hw_analytics_session (session grouping), hw_page_views (count). Set only with your consent.

You can change your choices anytime using the Manage Cookies button at the top of this page.

How We Use Your Data

  • Deliver and personalize course content.
  • Respond to your requests and provide support.
  • Maintain security, prevent fraud, and debug issues.
  • Measure and improve site performance with your consent.

Data Sharing

We do not sell personal information. We may share data with service providers under data processing agreements for hosting, email delivery, error monitoring, and analytics (only if consented). These providers are bound by confidentiality and security obligations.

International Transfers

Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses and additional technical measures like encryption in transit and at rest.

Data Retention

We keep personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Non-essential analytics events are aggregated or anonymized on a rolling basis.

Next anonymization cycle in: --:--:--

Security

  • Encryption in transit (TLS) and hardened infrastructure.
  • Access controls and least-privilege principles.
  • Regular backups and integrity checks.

Your Rights

You can request access, correction, or deletion of your personal data by contacting us at [email protected].

  • Access your data and receive a copy.
  • Request rectification of inaccurate information.
  • Request deletion (“right to be forgotten”) where applicable.
  • Object to or restrict certain processing, including analytics.
  • Withdraw consent at any time for consent-based processing.

To streamline requests, you can also submit a secure request using the button below.

Children’s Privacy

Our services are not directed to children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to remove such information.

Policy Updates

We may update this policy to reflect changes in law or our practices. We will indicate the date of the latest revision at the top of this page and, where appropriate, notify you via prominent notice.

Contact

For privacy inquiries: [email protected]

Phone: +1 (332) 555-0148

Highwood Audio School, 25 Highwood Ave, Suite 210, New York, NY 10001, USA